If you have any issues with your InfoCrank®, we want to hear about it.
We have incredibly low return rates because most of the time we can solve the issue over email or with a quick phone call. Here’s our three easy steps to fix a problem or request a warranty on your InfoCrank®.
If you haven’t already registered your InfoCrank®, this is the place to start. You’ll need the crank serial number and where you purchased it. Registering your InfoCrank® also includes a special free trail subscription to MyPower.Register your InfoCrank® at MYPOWER
3. SEND US THE DEVICE
If a replacement InfoCrank® is required to resolve your issue, we will send a new one as soon as we receive tracking details of your InfoCrank return shipment.
We’re confident that you’ll likely never get to step three, but we’re committed to keeping you on the road on a fully functioning power meter and are proud of our high levels of customer service.